What steps should you take when your company discovers an issue with product packaging? The approach can vary based on the size of your organization. Assuming you're part of a small company and the responsibility is yours, where should you start? 1. Thoroughly identify and describe the problem with as much detail as possible. 2. Assign a value, whether it be monetary, visual, qualitative, or otherwise. 3. Get in touch with the manufacturer that provides the packaging item. 4.